Virtual Support Concierge
Job Details
With each new collection, JMM embraces a unique palette of precious materials, rich colors, and striking geometric forms, which cleverly reference and beautifully reconfigure the striking individuals, artistic movements, and world events of previous centuries. All JMM eyewear is ethically sourced and produced with the utmost respect for industry partners’ environment and wellbeing.
Provide personalized customer support through phone orders and real-time ambassador chat and video.
Act as a virtual personal shopper, offering styling recommendations, product suggestions, and guidance through the online shopping experience.
Support clients with order placement, tracking, exchanges, and returns, ensuring a seamless end-to-end journey.
Maintain in-depth knowledge of JMM’s collections, history, and limited releases to share with clients in a way that conveys expertise and authenticity.
Serve as a liaison for collector relations, capturing insights, anticipating needs, and strengthening loyalty within our global community.
Document and escalate client feedback, service trends, or technical issues to the appropriate teams.
Uphold brand standards of luxury, discretion, and white-glove service in all interactions.
Partner with CRM, Customer Service, Training and Marketing to align on communication and sales events.
- No prior experience is needed
- 401(k)
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Flexible spending account
- Disability insurance
- Full-time
- Part-time
- $33 – $36 an hour