Triage Coordinator IMAZ
Job Details
MTF Biologics processes tissue grafts from human donors that are used in a growing array of clinical applications – positively affecting lives across the globe. As a global nonprofit organization that saves and heals lives by honoring donated gifts and serving patients, we collaborate with the medical, scientific, as well as organ and tissue donation communities.
- Answers incoming calls in a timely and professional manner.
- Listens and responds to caller’s needs for guidance and information.
- Follows computer prompts to complete referral message and organ import offer process accurately.
- Obtains necessary medical information regarding potential donors from the caller and documents/records information clearly and concisely.
- Conducts state donor registry checks as applicable for all potential donors.
- Memorization of key medical abbreviations and special computer codes needed for documentation
- Places appropriate outbound calls to involved agencies per client protocol.
- Relays all known information to appropriate agencies on cases status.
- Receives and logs all fresh tissue graft cases per process and conducts all necessary follow up to secure test results related to the client process.
- Places outbound calls to conduct medical interviews with wait listed transplant patients per client protocol and when appropriate, enters data in to designated data systems.
- Performs Lab Data Entry function for all related projects/services.
- Documents organ import offers and contacts necessary personnel in a timely manner.
- Receives and evaluates all organ offers per client protocol whether for transplant or research. This includes organ specific clinical evaluation, test results, physical descriptions and specific requirements as outlined by client.
- Conducts any required outbound communication with OPO’s, HLA Labs, transplant coordinators, transplant surgeons or research doctors related to active organ placement cases until such time as a decision to accept or decline the offer is reached.
- Demonstrates proficiency related to process or quality investigations and communication of findings to supervisor/manager.
- Performs Advance Quality Assurance responsibilities on basic referral calls, Fresh Tissue process, waitlist process and organ allocation processes.
- Maintains and advances technical skills through professional education and training thereby increasing the effectiveness of the department.
- Assists on special projects and performs additional duties as assigned
- No prior experience is needed
- 401(k)
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Flexible spending account
- Disability insurance
- Full-time
- Part-time
- $25- $60 per hour