Client Service Representative
Job Details
All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
- Act a liaison between Invitae|LabCorp, the customer base and patients
- Be well-versed in all Invitae products, processes, and policies to effectively solve client inquiries and complaints over the phone or via email
- Speak with customers in a courteous, friendly, and professional manner using protocol procedures
- Inquire, clarify, and confirm customer requirements and understanding of the solution
- Provide additional customer education and information as needed
- Qualify and establish inbound new customers requesting Invitae|LabCorp’s products and services
- Work in multiple databases to research complex issues and questions
- Respond to client inquiries within 24 hours
- Assist in resolving order submission errors with clients
- Participate in peer training, documentation of client feedback, relaying of feedback to drive improvement of customer satisfaction and business performance
- Engage in continuous development through customer service training, individualized coaching, constructive feedback, and performance improvement initiative
- Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
- Manage daily workflows by prioritizing tasks and ensuring timely completion within queue-based systems
- No prior experience is needed
- 401(k)
- Paid time off
- Vision insurance
- Health savings account
- Dental insurance
- Flexible spending account
- Disability insurance
- Full-time
- Part-time
$25 – $35 an hour